high levels of technology adoption Jul 7th, 2021   [viewed 4 times]
Consider employee adoption before the Visual Assistance solution is even selected. Recognize that a new app’s benefits may not be clear to the employees, who may view new systems and processes as time wasting or even disruptive. Take the time to ask employees about any user difficulties or pain points, and which improvements they would appreciate. Research best practice methodologies for introducing new software in the workplace, and particularly for deploying the new Visual Assistance solution, including best ways to implement and utilize the new system so maximum value is created. In addition, gather relevant success stories and share these experiences with your staff. Customer success stories provide new users with examples of how other companies effectively used Visual Assistance. This knowledge helps new users feel more confident and comfortable with adopting the new technology. Of course, the selected vendor or third party should have the best practices, know-how and the track record in their Visual Assistance implementation processes. In today’s digital age, companies can get a comprehensive or 360⁰ view of customers by accumulating data from the various touchpoints that a customer may use to contact a company. This data can then be tapped to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. According to Accenture, 75% of consumers are more likely to purchase from a company that knows their name and purchase history. Imagine the possibilities if that same company also analyzed relevant data from the customer’s social media posts and other online reviews. Using AI-driven predictive analytics tools, companies can draw insights from end-to-end customer data to track, predict, and personalize the customer’s journey, with the ultimate goal of boosting brand loyalty. More info: What Is Managed Switch Service